We understand that some wear and tear may be inevitable.  However, significant damage and theft aren’t covered under the rental agreement. If the item is damaged beyond repair, the fee is the retail price of the item. If the item is never returned, the fee is double the retail price of the item.  We do offer insurance for a small fee as an add on when purchasing the dress/ gown as an option.

WHAT IF MY DRESS ARRIVES WRINKLED?

We do our very best to ensure your dress(es) arrive wrinkle-free. Each dress is steamed and pressed before being packaged and sent to you. If you receive a dress with slight creases, please try steaming the garment on low heat.

 

WHAT IF MY DRESS DOES NOT FIT?

Option 1: We’ll help you find another dress
If you contact us before by 5pm Central Time, we can overnight you another dress in time for your event. Email us at:  leahmariacouture@gmail.com  and we’ll ship you an available style for $15.95.  If the style you select is more expensive, you will be charged the difference in price. If the style is less expensive, you will be given a merchandise credit for the difference in price.

Option 2: We’ll give you a credit​

We’re happy to give you a Leah Maria Rentals credit (less the cost of shipping) if none of the dresses in your order fit. 

To receive a credit, please contact us at leahmaricouture@gmail.com  or use our contact us page with subject line reading, “Return for Fit”.  Use the provided packaging (which includes a pre-paid label) and return everything to us within 24 hours of receiving it. Credits are good for 1 year.

 

WHEN SHOULD I MAKE A RESERVATION FOR A DRESS?

You can book a reservation up to 12 months in advance, and schedule your order to arrive 1-2 days before your event.

 

IS A SIGNATURE REQUIRE AT THE TIME OF DELIVERY?

While we do not require a signature for delivery, it is up to the carrier’s discretion whether or not they feel the package is safe to leave at an address without someone available to sign for the order.

If you are not available at your shipping address, your order could be left with a neighbor, doorman, mail room, or front desk. If these options are not available, the carrier may attempt to deliver your order on the next business day.

DO WE SHIP TO A PO BOX?

We don’t, please enter a valid residence, company or hotel address for a successful delivery.

HOW DO I RETURN THE DRESS(ES)

Returns are easy with our prepaid return label and reusable shipping materials. Simply place your items back in the bag or box with the shipping label attached and drop it off at at UPS location ****We do not ship with the post office. So please be sure to drop off at UPS.